Last updated: September 25, 2026
At Velyra Media FZ LLC (operating velyrainfluencelab.com/), we are committed to providing exceptional digital media, talent representation, and influencer marketing services. This Refund and Cancellation Policy outlines the conditions under which refunds or cancellations are handled.
1. Nature of Services
The services provided by Velyra Media FZ LLC encompass custom influencer marketing campaigns, media strategy, talent booking, content creation, and digital consultancy. Due to the bespoke nature, creative production resources, and third-party commitments involved in delivering these services, standard cooling-off periods and automatic return rights for physical goods do not apply to customized digital services once performance has commenced.
2. Cancellation and Termination
- Prior to Campaign Commencement: If a client requests cancellation in writing before campaign onboarding, talent contract signing, or creative preparation has commenced, the client may be eligible for a refund of prepaid fees, minus a 15% administrative and processing fee.
- After Campaign Commencement: Once talent contracts are signed, media budgets are committed, or creative production has started, fees paid or committed for that campaign phase or milestone are strictly non-refundable.
- Ongoing / Retainer Services: Retainer-based agreements may be cancelled in accordance with the notice period specified in the individual client contract (typically 30 days’ prior written notice). Fees already paid for the current active billing cycle are non-refundable.
3. Eligibility for Refunds
A refund or credit may be considered exclusively under the following specific circumstances:
- Non-Delivery / Breach of Contract: In the event that Velyra Media FZ LLC fundamentally fails to deliver the agreed-upon campaign deliverables through no fault, delay, or breach on the part of the client, and such failure cannot be remedied within a reasonable cure period.
- Duplicate or Erroneous Charges: If an administrative or payment processing error results in duplicate charges to your account, the excess amount will be refunded immediately upon verification.
4. Refund Request Procedure
To submit a formal request for cancellation or refund, please follow these steps:
- Send an email to info@velyramedia.com with the subject line: “Refund Request – [Company / Client Name] – [Invoice or Contract #]”.
- Provide detailed documentation explaining the reason for the request along with relevant transaction records.
- Our billing and legal team will review your submission and issue an official response within 7 to 14 business days.
5. Processing of Approved Refunds
If a refund is approved by Velyra Media FZ LLC:
- Refunds will be processed using the original method of payment (bank wire transfer, credit card, or payment gateway).
- Refund processing times typically range between 5 and 10 business days depending on your banking institution or card issuer.
- Any third-party payment processing fees, wire transfer charges, or foreign exchange differences incurred will be deducted from the refunded amount where permitted by law.
6. Contact and Inquiries
If you have any questions or require clarification regarding our Refund Policy, please contact our financial and operations department:
Velyra Media FZ LLC
Address: Company Address Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
Email: info@velyramedia.com
Website: velyrainfluencelab.com/